Here are some of the salient features of osTicket: It also provides Rich Text html editor along with functionality to create custom fields. You can even build your Help topics based on previous complaints to avoid repetition. OsTicket is one of the best and fully featured help desk ticketing system that is meant for both beginner and advanced use. Here’s the list of some free Help Desk software: If you know how to configure a web server then it will be a piece of cake for you. Most of these software are web based and you won’t have to install any executable files on the OS. We have found a few free and open source help desk management software that can be deployed in any office environment. Therefore, we are going to share some free help desk ticketing software that you can deploy in your organization and increase the efficiency of support services. It has to be understood that one critical mistake whether it’s file corruption, data loss, leakage or lack of backups can disrupt the core operations of an organization. Those companies who invest on IT resources including monitoring systems, helpdesk ticketing systems and security systems are rewarded heavily in the long term. While it may not appear that IT department has a direct influence on the organizational goals but actually it matters a lot. But that’s where they are wrong IT support always plays a vital role in the productivity of any organization. Usually IT support is underrated in small and medium sized companies. It may include PCs, Servers, Databases, Mobile devices, Network switches, IP telephones etc. Help desk enabled IT support has become a dire need for almost every office that has an IT infrastructure. Nowadays small and large companies have started to move towards IT automation to improve productivity.
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